📦 Shipping & Returns

Every artist on 3 Hats ships their own artwork directly to you.
We aim to make the experience simple, transparent, and reliable.

Here’s a quick guide to how shipping and returns work.

🚚 Shipping

🖼️ Who Ships My Order?

All physical artworks are shipped by the artist who created them.

Artists are responsible for:

• 📦 Packaging

• 🚀 Dispatching the artwork

• 🔎 Providing tracking (when available)

• 🛡️ Ensuring the artwork arrives safely
  

⏱️ Shipping Times

Because our artists are located worldwide, delivery times vary.

Typical ranges:

• 🇦🇺 Domestic shipping: 3–10 business days

• 🌍 International shipping: 2–4 weeks (depending on region, customs, and carrier)

Artists are encouraged to ship your order within 3–7 days of purchase.

🔍 Tracking

Most orders include tracking.
Once shipped, the artist will provide a tracking number to 3 Hats or directly to you.

If tracking has not been received within a reasonable time, contact:

📩 support@3hats.io

🌐 Customs & Import Fees

For international orders, customs charges may apply depending on your country’s laws.

• 🧾 Buyers are responsible for customs duties or import taxes.

• ❌ 3 Hats and artists cannot estimate these fees.
  
  
  

🔄 Returns

📥 When Can I Return an Artwork?

Returns are only allowed when:

• 🖼️ The artwork arrives damaged

• 📦 The wrong item arrives

• 🎭 The artwork is significantly different from the listing

• ⚠️ There is clear evidence of a seller error

🚫 Returns are not accepted for change of mind.

💸 Who Pays for Return Shipping?

If a return is approved:

• 🧑‍🎨 The artist pays for all return shipping costs

• 🏷️ You will receive a return label or instructions

• 📦 You must package the artwork safely

• 🔁 A valid tracking number must be used
  
  

👌 When Returns Are Not Required

Sometimes, you may not need to return the artwork.

A return is not required when:

• 🪙 The artwork is low-value

• 🖊️ Damage is clearly shown

• 🤝 The artist agrees

• 🛠️ 3 Hats determines a return isn’t necessary

In these cases, you may keep, donate, or discard the item.

📦 Return Conditions

If a return is required:

• The artwork must be returned in its original condition (unless damaged in transit)

• Use sturdy, protective packaging

• A tracking number must be provided

• 💰 Refunds are issued once tracking confirms the item has been delivered back to the artist

❗ Lost or Missing Shipments

If tracking shows the item was never delivered:

• 📩 The buyer should contact us

• 🤝 3 Hats will work with the artist to resolve the issue

• 💰 A refund may be issued once confirmed

If the buyer provided an incorrect address, refunds may not be possible.

💬 Need Help?

If you have any shipping or return questions, reach out anytime:

📩 support@3hats.io

We're here to assist you.